Terms of Service

1. Who we are

Zion is operated by Sipho Yawe ("Zion", "we", "us"). You can reach us at support@zionapp.co.

2. Eligibility and account

You must be at least 18 and have authority to bind your school or organization. Each school is a single tenant ("Organization"). You are responsible for activity under your account and for keeping credentials safe.

3. Subscription, fees and the free trial

Zion is a paid software service. Prices and plans are shown at /pricing and may change for new sign-ups; we will give you reasonable notice of any change to your current plan.

Free trial and automatic conversion. New schools may start a 30 day free trial of the full product. A valid payment card is required to begin the trial and no charge is made during it. Unless you cancel before the trial ends, the subscription converts automatically to the Lite plan at its then-current price and your card is charged on the first day after the trial. You may cancel at any time during the trial from your billing settings, at no cost. We will remind you by email before the trial converts.

Plan features and limits. Each plan includes a defined set of features and a maximum number of active students, both shown at /pricing. During a free trial every feature is available regardless of plan; features outside your chosen plan become unavailable when the trial converts. We will not delete data that sits behind a feature you no longer have, and it becomes available again if you upgrade.

Annual plans. An annual plan is billed once for twelve months of service at ten months of the monthly price, in advance, and renews annually unless cancelled.

Fees are charged in advance and are non-refundable except as stated in our Refund Policy. You are responsible for any taxes, duties, mobile-money fees or currency conversion costs.

4. Acceptable use

You agree to use Zion in line with our Acceptable Use Policy. We may suspend access for serious or repeated breaches.

5. Your data and our role

You retain ownership of all data you put into Zion (students, goals, scores, reports). We process it on your instruction to provide the service, in line with our Privacy Policy and Data Processing Agreement. On request we will help you export your data; we delete it within a reasonable period after your subscription ends.

6. Intellectual property

We own the Zion software, brand, and documentation. You get a non-exclusive, non-transferable right to use the service for your school during your subscription. You must not copy, reverse-engineer, resell or sublicense the software.

7. Service availability and changes

We aim for high availability but do not guarantee an uninterrupted service. We may add, change or remove features, and will give reasonable notice before any change that materially reduces functionality on your plan.

8. Warranties and liability

We provide Zion "as is" and disclaim implied warranties to the extent allowed by law. To the maximum extent permitted, our total liability under these Terms is capped at the fees you paid us in the 12 months before the claim. We are not liable for indirect or consequential loss (such as lost profit or lost data, where the loss was not reasonably foreseeable).

9. Term and termination

Either party may end the agreement at the end of the current billing period. We may suspend or end your access immediately for serious breach, non-payment, or risk to the service. On termination you may export your data for a reasonable period before deletion.

10. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified by email or in-app at least 14 days in advance. Continuing to use Zion after the change means you accept the updated Terms.

11. Governing law

Governing law and venue are to be finalised by counsel based on the operating entity and your country. Until then, both parties will resolve disputes in good faith.

12. Contact

Questions? Email support@zionapp.co.